At qelnu.com, we value every single customer. Our top priority is to ensure your order is delivered to you as quickly and smoothly as possible. The process below explains each step of your order — from payment to delivery.

Note: Our orders only include product and shipping fees (if applicable). Customers do not need to pay for import fees, duties, or VAT (Value Added Tax).

1. Payment Confirmation

Once your payment has been authorized and verified, a confirmation email will be sent to you automatically.

2. Order Processing

Orders are usually processed within 1–2 business days for all countries.
Please note that weekends and holidays are not included in the processing time.

3. Shipping

Shipping typically takes 7–14 business days to reach its destination in most countries.
When your order ships, you will receive an email notification containing a tracking number.

Shipping Fee:

  • Orders under $89 → Shipping fee: $7.99

  • Orders $89 and above → Free Shipping

4. Delivery

Please note that your total delivery time = processing time + shipping time.
For example, an order requires 1–2 business days for processing and 7–14 business days for shipping.
Therefore, you can expect to receive your order within 8–16 business days for all countries.

Our system automatically selects the best logistics option based on factors such as platform, product size, and weight.
If the delivery address contains “P.O. Box,” the system will review your logistics choice.
If the selected carrier cannot deliver to a P.O. Box, our customer service team will contact you to update your address or cancel the order.

5. Track Order Status

Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number.
Please allow up to 72 hours for tracking information to update.

To check your order status, simply click “Track Order” on our website.
If you don’t see updates after 72 hours, please contact us via email for further assistance.

6. Possible Causes of Delay

Tracking updates or delivery may be delayed in the event of force majeure or other unforeseen circumstances, such as:

  • Severe weather (heavy rain, tornado, flood, earthquake, etc.)

  • Local events (strikes, holidays, major conferences, etc.)

  • Shortage of flights or staff during peak seasons

  • Other unexpected logistical factors

If you have any queries, Please contact with us.

Address: XIA MEN SHI HAI CANG QU PU TOU LU 16-4 HAO 5010 SHI B0006 HAO

TEL : +86 13646012984

Email: [email protected]

Working Time : Mon – Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours