FAQs
Q: What payment methods do you accept?
A: We accept the following payment methods: Paypal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.
Simply enter your card details at checkout, and your payment will be securely processed.
Q: Can I cancel my order?
A: Yes. If you cancel your order before it has been shipped, you can receive a full refund.
Q: Can I change my order after I place it?
A: If you would like to make changes to your order, please contact our customer service team as soon as possible at [email protected].
Once your order has been shipped, it cannot be modified.
Q: How long will it take for my order to arrive?
A: The total delivery time includes processing time + shipping time.
Processing takes 1–2 business days, followed by 7–14 business days for shipping.
Therefore, you can expect to receive your order within 8–16 business days in total.
Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive an email with a tracking number that allows you to check the status of your package.
Q: Can I return my item if I am not satisfied with it?
A: Yes. We accept returns within 30 days of purchase.
Items must be in their original condition, with labels attached.
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If the return is due to our responsibility (wrong item, damaged product, etc.), we will cover the return shipping cost.
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If the return is due to personal reasons, the shipping cost will be your responsibility.
For further assistance, please contact us at [email protected].
Q: How long does it take for a refund to appear in my account?
A: Once we receive your returned item, please allow up to 7 business days for the refund to be processed.
The exact timing may vary depending on your payment provider’s processing speed.